Privacy Policy

Last Updated: 11-02-2025

DeepRelief Pro (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

1. Data Controller

The entity responsible for processing your personal data is:
DeepRelief Pro 
[Company Address] for now Netherlands
emanuelbimuala8gmail.com

2. What Personal Data Do We Collect?

We collect the following types of personal data when you use our website, purchase our products, or contact us:

Identity Data: Name, surname, date of birth (if provided)
Contact Data: Email address, phone number, shipping and billing address
Payment Data: Payment details are securely processed via third-party payment providers (we do not store your full credit card information)
Technical Data: IP address, browser type, device information, and cookies (see Section 7 for our Cookie Policy)
Usage Data: Information about your interactions with our website and services

3. How Do We Use Your Personal Data?

We process your personal data for the following purposes:

To process and deliver orders (e.g., shipping, invoicing, payment processing)
To communicate with you (e.g., customer service, order updates, responding to inquiries)
To improve our website and services (e.g., analyzing website traffic and customer preferences)
To send marketing communications (only if you have given explicit consent)
To comply with legal obligations (e.g., tax regulations, fraud prevention)

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under GDPR:

Contract Performance: When processing is necessary to fulfill a purchase or provide a requested service
Legitimate Interest: When processing is necessary for business interests, such as website improvements or fraud prevention, unless overridden by your rights
Legal Obligation: When processing is required by law (e.g., tax or accounting records)
Consent: When you have provided explicit consent for marketing emails, cookies, or other optional data collection

5. Who Do We Share Your Data With?

We do not sell or rent your personal data. However, we may share your data with:

Payment Processors: To securely handle transactions
Shipping Partners: To deliver your orders efficiently
IT and Hosting Providers: To operate and maintain our website and security
Legal Authorities: If required by law (e.g., fraud prevention, legal compliance)

All third-party partners are contractually obligated to protect your data under GDPR.

6. How Long Do We Keep Your Data?

We only retain your personal data for as long as necessary:

Order history and invoices: Up to 7 years (to comply with tax regulations)
Customer inquiries: Up to 2 years
Marketing data: Until you withdraw consent (unsubscribe option available)
Website analytics and cookies: As specified in our Cookie Policy (see Section 7)

Once data is no longer required, we securely delete or anonymize it.

7. Cookie Policy

We use cookies to enhance your browsing experience. Cookies help us:

You can manage or disable cookies in your browser settings. For full details, please refer to our [Cookie Policy].

8. Your Rights Under GDPR

As an EU resident, you have the following data protection rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct any inaccurate or incomplete data
Right to Erasure ("Right to Be Forgotten"): Request deletion of your data when no longer necessary
Right to Restrict Processing: Limit how we use your data in certain circumstances
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Stop data processing for direct marketing or legitimate interest purposes
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time

To exercise these rights, please contact us at [Insert Email Address]. We will respond within 30 days as required by GDPR.

9. Data Security Measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or breaches. This includes:

If a data breach occurs, we will notify affected users and relevant authorities as required by law.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. If significant changes affect your rights, we will notify you via email or website notice.

11. Contact Us

For any privacy-related inquiries, please contact: